Telephone Service

Telephone Service

Each room has dial tone. You will need to bring your own telephone instrument. Upon move in you will be able to dial 9-1-1, call any on campus extension and receive calls (no collect calls can be accepted). In order to make off campus calls, you will need an authorization code.  You automatically receive an authorization code in your move-in packet.
Authorization Codes

Authorization codes must be kept confidential, as you will be held responsible for all charges made with the authorization code issued to your student ID number. If you do not want to keep your authorization code you can cancel it by filling out a Telephone Authorization Code Cancellation form also included in your move-in packet. 


Charges

 There is no charge for an AUTHORIZATION code. You will only be billed for off campus calls that require you to enter your AUTHORIZATION code to complete the call. Our telephone rates are as follow:


local $0.018/min
state $0.122/min
national $0.255/min
international $0.823/min

Billing

You will be able to view your toll charges summary on-line by using your Student ID Number and Authorization Code at the following web address: http://tag.ucr.edu/studentbill. Your charges will appear on the University Invoice issued each month by Student Business Services, and can be viewed at www.growl.ucr.edu. Your invoice is payable by credit card (i.e. MasterCard, Discover, American Express) on-line at the Growl site, or can be paid by cash or check at the Main Cashier’s Office (1127 Hinderaker Hall, Riverside, CA 92521).  A late fee is charged for payments not paid by 4:00 p.m. on the 15th day of the month, or the Friday prior to the 15th when the 15th falls on a weekend or holiday.


Your Number

 Your telephone number will be (951) 827-xxxx. You will receive the last four digits of your telephone number with your housing placement letter, which will be mailed to you.


On Campus Calling

 There is no charge for on campus calls. To dial another residence hall room or any campus number, you will need to dial "2" and the last four digits of the telephone number you wish to call. For example, if you wish to call the telephone number of (951) 827-1234, you would dial 2-1234.

Inquiries
If you have any questions about your charges or the services provided by the Communication Services Office, send e-mail to: dormtel@pop.ucr.edu or call (951) 827-4624.  When sending e-mail, please provide your full name, student ID number, your residence hall room number and telephone number.